This position requires an individual with a customer centric mentality. Team members are responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests about orders, and delivery information.
Principal Duties and Responsibilities:
Daily Activities of Customer Service Representative 1
Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.
Education and Experience:
Associates degree or equivalent from a two-year college or technical school or two to three years related experience and/or training; or equivalent combination of education and experience. 2 to 3 years of customer service experience required. Associates degree or an equivalent 2 year college with customer experience in the pump industry or a similar field preferred, but not mandatory.
Required Knowledge, Skills and Abilities:
Grundfos is currently moving to a global recruiting system to enhance your user experience. Our new system is already live in Germany and other countries will follow throughout 2017. Due to legislation, we unfortunately cannot transfer existing candidate data to the new system. To keep you updated on opportunities in Grundfos, we kindly ask you to create a talent profile in our new system. We apologize for the inconvenience this may cause and hope that you still wish to join our talent pool. Click here for signup.
Please note that if you have already applied for a position, your application will be managed in the system in which you have applied. This means that you do not need to re-enter your application in the new system unless a recruiter contacts you directly in this regard.
Thank you for your interest in Grundfos.